Contact Azores Moto Rent Team
Feel Free to Contact us
Our local staff is always willing to help you, whether it’s finding the right information, creating or managing your booking or simply guiding you around the Azores.
We’ll do our best to reply in the shortest time possible, normally within 24 hours. However, during our busiest seasons (April – August and November – December), it may take longer.
If it’s an urgent matter, we recommend contacting us on Whatsapp via +351 910-102-589.
Frequently Asked Questions - FAQ
I need to cancel my booking. How to?
You can do so by emailing us (via the form above). Please mention your Booking ID.
What is your cancellation policy?
You will be 100% refunded if you cancel your reservation up to 48h before the pick-up time. After that period, there’s no refund for the money you have paid.
Can I rent a 125cc scooter in Portugal without Driving License A?
Yes, if you have a Driving License B and at least 25 years old.
What is the minimum age to rent a scooter?
That differs from location to location (partners). Some of them allow you to drive a scooter from the moment you have a driving license. Some others require minimum 2 years experience. We advise to read through the description of each product.
Is a credit card required to book with you?
No. To guarantee your booking you can pay your deposit via bank transfer. However some partners might require a credit card for a deposit (excess/own risk). Check on the product description if you need one.
Is a deposit using credit card always required?
Not always. We work with some partners who don’t take deposits at all and with some who take deposits accepting cash or debit card. Please read the product description.
Do I need to use the same credit card I used for the reservation to pick-up my vehicle?
No. You can use any credit card to secure your booking with Azores Moto Rent. However, a credit card under the main driver’s name might be required upon vehicle pick-up (in case our partner requires one). If it is not described in the product description that you must have a credit card for a deposit, then don’t worry about it.
Can I take the vehicle to another island (location)?
Depends on the location you are renting from. Some partners allow, some don’t. If not clear on the product description, please contact us to clarify.
What is required to secure my booking?
To secure your reservation, a deposit is required (normally up to 30%, depending on the product). The remainder can be paid upon collection of the vehicle using cash, debit or credit card. Our cancellation policy is 48 hours before pick-up.
– Driver’s first and last name
– Phone number
– Email address
– Driver’s license number
– Driver’s license issuing country
– DL issue date
– Date of birth
– Pick-up location and time
– Drop-off location and time
When we get all the information above and the deposit, you’ll get a written confirmation from us.